Not sure which level fits your operation?

Every PulseLine monthly flat rate plan is based on the number of providers on your account.

Your subscription includes unlimited incoming calls, 24 hours a day, whenever you forward your line, plus unlimited voicemails, emails, text messages, secure messages and alpha pages. Every plan also includes one local call forwarding number and a HIPAA Business Associate Agreement.

Your monthly subscription also covers the setup and ongoing management of your account, including your call handling instructions, scheduling, and system configuration.

Taxes and fees are included.

You're billed at the beginning of each service period for your flat rate plan.

Because usage is included, there is no overage and no usage charge at the end of the service period.

This means:
• You're billed upfront for your plan
• Your rate stays the same from month to month
• Your rate only changes if you change your plan

We accept digital payments only: Visa, Discover, American Express, MasterCard and ACH.

Automatic payment is not required. You can choose how you’d like to pay each service period:

• Automatic payment: your payment method on file is charged automatically each service period.
• Payment link: your invoice includes a secure payment link, and you pay it yourself each service period.

Both options work the same for your service. Choose whichever is most convenient for you.

If a payment doesn't go through, we'll let you know through your usual communication channels and send an invoice with a secure payment link.

You can also log in to the billing portal to update your payment method, make a payment, or view past invoices.

Completely predictable. Your monthly cost is a flat rate based on the number of providers on your account, so it doesn't change with call volume, availability, or seasonal changes.

Taxes and fees are included, and there are no hidden fees.

Yes. Your service is fully customizable based on your preferences and instructions.

Within your plan, you control when calls are answered, how they’re handled, and what gets escalated.

Call screening is a key part of that control. If you choose, routine messages can be directed to a complimentary voicemail.

If a high volume of calls is forwarded during office hours, we may require that your account be set up with a complimentary voicemail for routine messages.

There are many flexible ways to structure your call handling so it works exactly the way you want.

Yes. Call handling is established in advance through your custom call handling setup.

If changes are needed, those instructions can be updated at any time by an authorized account manager. Once updated, they are applied consistently to every call going forward.

See how your instructions are structured and applied across every call

Yes. Your service plan can be updated at any time, for example if you add or remove providers.

Changes take effect at the start of your next service period.

Updates can be requested by your authorized account manager, and we'll take care of the rest. In some cases, we may confirm details in writing to ensure everything is set up exactly as intended.